TrailRax, Inc. Warranty Policy
TrailRax offers a lifetime limited warranty on all TrailRax products. Warranty is limited to product failure under normal operating conditions. Our lifetime limited warranty covers defects in materials used to manufacture our products, defects in workmanship, and broken components deemed to have failed under proper installation and normal wear and tear. Due to the nature in which our products are used, TrailRax cannot be responsible for any chips, scratches, rust or flaking to the finish. Additionally, TrailRax cannot be held financially responsible for any labor associated with installation or removal of our products. The placing of an order constitutes your understanding and acceptance of our Warranty policy.
This warranty does not cover defects caused by normal wear and tear, scratches, accidents, or products used for racing/competition. This warranty does not cover damage to the finish of powder-coated products. TrailRax, Inc. is not responsible for defects that are not in control of TrailRax, Inc. such as trail damage, overloading, incorrect assembly, or poor maintenance practices. TrailRax, Inc. is not responsible for defects or damage to products manufactured by other vendors and sold through TrailRax, Inc.
This warranty only applies to the original retail purchaser and the original installation of the product. This warranty is NON-TRANSFERRABLE. No retailer, reseller, dealer, or agent is authorized to make modifications, extensions, amendments, or additions to this warranty.
If you discover a defect, TrailRax will, at its option, repair or replace this product with a new or reconditioned product at no charge to you, provided you return it during the warranty period, with transportation charges prepaid, to TrailRax. (You can obtain additional information by contacting TrailRax at the address printed below). Prior to returning the product, you must obtain from TrailRax a Return Merchandise Authorization Number (RMA#) by contacting TrailRax at the address or phone number below. You are responsible for properly packaging the product to be returned. Please attach your name, address, telephone number, and a copy of the RMA form with ticket number, as well as a detailed description of the problem for which service is requested. If the repairs are covered by this warranty and if the product was properly shipped to TrailRax, TrailRax will pay the return shipping charges (domestic addresses only). This warranty applies only to TrailRax products manufactured by TrailRax that can be identified by TrailRax product trademarks, trade names, or logos affixed to them.
The original purchaser is responsible for shipping expenses to return the product to TrailRax.
1654 W 1250 S, Unit 2
Woods Cross, Utah 84087
TRAILRAX HAS THE RIGHT TO REFUSE/VOID A WARRANTY IF THE PRODUCT FALLS UNDER ANY OF THE VOID ACTIONS AS STATED BELOW; AND WILL NOT BE ELIGIBLE FOR EXCHANGE, REFUND OR WARRANTY CONSIDERATION.
ACTIONS THAT WILL VOID YOUR WARRANTY
- IF PRODUCT WAS NOT PURCHASED DIRECTLY FROM TRAILRAX OR AUTHORIZED TRAILRAX RETAILER OR DISTRIBUTOR.
- PROOF OF PURCHASE CANNOT BE PROVIDED.
- INSTALLATION OF THE PRODUCT ON THE WRONG VEHICLE OR MODEL.
- IF DETERMINED THAT PRODUCT OR INSTALLATION WAS MODIFIED, CHANGED, ALTERED OR CUSTOMIZED IN ANY WAY.
- REINSTALLATION OF PRODUCT ON ALTERNATE VEHICLE.
- INSTALLATION OF THE PRODUCT WAS IMPROPER. FOR EXAMPLE, CROSS THREADING HARDWARE.
- USER NEGLIGENCE AND CARELESSNESS IS OBSERVED